The Idle Engineers PhilosophyLast updated: March 23, 2015
We want to provide you (our customers) with the best possible experience. We talked for a long time about how to best communicate what that means to you and this is what we came up with:
- You have the loudest voice
- You are not responsible for manufacturing defects, ever
You have the loudest voiceMost of our products get their start by solving real problems that an Idle Engineer has. From there, we refine the design to generalize it for a larger audience. At the generalization phase, we solicit as much user input as possible to make something you'll find truly useful and fun.
You are not responsible for manufacturing defects, everIf you ever have a problem while using one of our products, please contact us right away and we will do everything we can to make it right. If you ever have thoughts on how to improve the design, we welcome your input!
"A customer is not just someone that gives you money, they are a real person. We owe them our attention and respect."
- Aaron, Founding Partner